The type of personal information we collect
In the course of providing our services to you, we may collect and process some or all of the following information:
- Your name.
- Your business name and job title.
- Your date of birth.
- Contact information for you or your business, including telephone numbers, email addresses and postal addresses and postcodes.
- Any payment information necessary to the processing of orders.
- Other information such as that submitted in customer surveys and/or which may help us improve and tailor the service we provide you with.
- Cookies data and other information relating to your use of our website.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- As part of the process of ordering goods from our website, over the telephone or at our business premises.
- When requesting information about, or obtaining quotations for the services we may provide to you.
- When subscribing to our emails or participating in competitions.
- When browsing our website.
We use the information that you have given us in order to provide you with services, or information and/or quotations for services we may provide you in the future.
With your permission, we may also use your information to contact you about any services or offers we think you may be interested in.
We do not share your information with any third parties unless you have given express permission for us to do so, or in any instance whereby we are required to do so by law.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org. You may also remove yourself from any of our mailing lists but clicking ‘unsubcribe’ within the body of an email you received from us.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a legitimate interest.
How we store your personal information
Your information is securely stored by our IT systems.
We keep your contact details and files relating to goods you have ordered from us for up to 2 years in order to facilitate a simple repeat ordering process. We will then dispose your information by permanently removing your customer files and all related data from our IT systems.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
Information last reviewed 28/06/2023.