Our standard production lead time is 5–10 working days (Monday–Friday) from confirmed payment and approval.

Production lead times apply prior to dispatch and are separate from courier delivery times.

If your order is particularly large or complex and needs more time, we will contact you to discuss this.

All delivery times apply from the date of dispatch from our warehouse.

We use Royal Mail and Parcelforce as our primary couriers. Delivery options shown at checkout are based on order weight.

Royal Mail (up to 2kg)

• Standard – 2–3 working days
• First Class – 1–2 working days
• Tracked 48 – 2–3 working days
• Tracked 24 – 1 working day

Parcelforce (larger & heavier orders)

• Parcelforce 48 – 2–3 working days
• Parcelforce 24 – 1–2 working days

Orders exceeding 2kg are automatically assigned a Parcelforce option. Timeframes exclude weekends and bank holidays.

Yes — customer collection is available from:

Black Mountain Clothing
Unit C, Beaver Centre
Ashburton Industrial Estate
Ross-on-Wye
HR9 7BW

Opening hours: Monday to Friday, 9:00am – 4:00pm.

Please only collect once you’ve received confirmation your order is ready.

Please contact us within 24 hours of placing your order if changes are required.

Once production has started, changes to personalised items cannot be guaranteed.

Standard (blank, non-branded) items may be returned within 28 days of receipt.

Items must be new, unworn, unwashed, and returned in original condition with packaging and tags.

A completed returns form must accompany the return.

Personalised items are non-refundable once production has begun, as they are made specifically to order.

This does not affect your statutory rights if goods are faulty or not as described.

Please contact us within 42 days if an item is faulty or damaged.

Once confirmed, we will offer a replacement or refund in line with the Consumer Rights Act 2015.

Please notify us within 28 days of delivery and include your order reference number.

Please contact us no later than 28 days from the expected delivery date.

We will investigate with the courier and arrange a replacement or refund where appropriate.

DTF gang sheet orders operate on a 24-hour production lead time.

Delivery times apply from dispatch based on the shipping method selected.