Yes — you will receive a digital proof before production begins.

This allows you to confirm sizing, placement, colours, spelling, and positioning.

Production will only proceed once approval has been received.

Items will be produced exactly as approved.

Artwork approvals protect both you and us.

They ensure the final product matches what you expect and confirm that all details are correct before production begins.

Once artwork has been approved, responsibility for layout, spelling, sizing and positioning transfers to the customer.

For best results, we recommend high-resolution PNG (300 DPI) or vector files (AI, EPS, SVG, PDF).

We are not liable for quality issues caused by low-resolution or poor-quality artwork supplied by the customer.

If you are unsure about your file quality, please contact us before ordering.

Digitising is the process of converting your logo into a stitch file for embroidery machines.

Digitising is charged per logo, per size.

If a logo needs to be resized significantly or altered drastically, additional digitising may be required.

Our typical production lead time is 5–10 working days.

This applies to production only and does not include delivery time.

If you have a deadline, please contact us before ordering.

If you need to make changes, please contact us as soon as possible.

Once production has started or artwork has been approved, amendments or cancellations may not be possible.

You can track your order via your My Account area.

Invoices are attached to your order confirmation email for your records.